Terms and Conditions

1. Detailed description of goods and/or services

The Whole Child is a business in the Non-profit industry that raises funds for the upliftment of schools and surrounding communities.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 30 days and delivery confirmed by way email.

The offering on this website is available to South African clients only.

3. Return and Refunds policy

The provision of goods and services by The Whole Child is subject to availability. In cases of unavailability, The Whole Child will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

4. Customer Privacy policy

The Whole Child shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted

Payment may be made via Visa and MasterCard.

6. Card acquiring and security

Card transactions will be acquired for The Whole Child via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by The Whole Child separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

The Whole Child takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and The Whole Child chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation

The Whole Child may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information

This website is run by Black Box (private company) based in South Africa trading as Black Box, contactable on the email address admin@black-box.io.

13. The Whole Child contact details

Company Physical Address:
41 Richefond Circle, Umhlanga, 4320, Durban, South Africa

Email: admin@citystory.durban
Telephone: +27 (0) 31 101 3073